Student Success Coach

Student Success Coach

Duties
The Student Success Coach reports to and provides professional support for the Director of the Student Success Center. The Coach provides meaningful advising, planning, support, and the necessary information to new and current students ensuring students can successfully matriculate, persist and graduate. The Coach will be expected to provide essential student support for curricular information to assist in short-term and long-term academic program selection, plan of study guidance and review, and proactive strategies to ensure successful persistence through degree completion. The services of the Coach are vital for supporting students. The Student Success Coach requires flexibility in working with Center Staff, new and prospective students. The position may require up to 25% travel for workshops and engagement activities. The Coach works extended hours as needed during registration, graduation and other campus events. This position is funded through a grant and continued employment is contingent upon continued grant funding.

ESSENTIAL FUNCTIONS:

• Meet annual goals established by the Vice President of Enrollment and Student Services and the Director of the Student Success Center
• Provide professional delivery of accurate individualized basic academic advising regarding Athens State University’s programs of studies
• Support the efforts of the Director of Student Success Center to continually improve the services of transfer success advising, including retention initiatives
• Assist students with program information for appropriate program selection, developing an initial plan of study, providing periodic review of progress and proactive outreach for support of persistence through degree completion
• Support students from enrollment through graduation as needed
• Resolve student questions and problems by clarifying issues; researching and exploring answers and alternative solutions; implementing solutions; escalating unresolved problems with follow up to ensure resolution of each issue
• Re-enroll and assist with registering students for coursework by focusing on outreach and retention efforts
• Work collaboratively with other departments and services across the university to support student degree completion
• Work with students to ensure a solid academic plan of study and ensure continued registration
• Be familiar with and assist students with the STARS program
• Maintain, update, and disseminate resources that facilitate students’ awareness, understanding and improvement of their academic standing and progress
• Help maintain student materials
• Comply with all policies of the University
• Demonstrate flexibility and adaptability to changing work scope and tasks based on need
• Actively work towards building cooperative and collaborative relationships with peers and internal faculty and staff
• Maintain “open door” to internal and external customers
• Identify opportunities for improvements to work practices and offers viable solutions for implementation
• Proactively engage in problem solving related to tasks in this position with internal and external people
• Routinely practice self-monitoring by assessing self to make improvements or take corrective action to improve performance
• Complete other tasks as assigned

Qualifications

QUALIFICATIONS REQUIRED:
• Master’s degree
• Minimum of one year of experience in student advising/counseling or admissions/student services related work on the postsecondary level
• Experience in an academic advising setting in a university environment, preferably four-year institution
• Evidence of building strong collaborations with campus units and community partners
• Experience in computer operations and accessing information digitally with support software
• Ability to maintain confidentiality

QUALIFICATIONS PREFERRED:
• Effective oral and written communication skills
• Ability to communicate effectively with Hispanic speaking students and families
• Ability to work independently
• Ability to maintain effective working relationships with students, faculty, staff and the public
• Knowledgeable of the University’s transcript evaluation process
• Knowledgeable of the University’s registration procedures
• Computer skills comparable to work environment
• Strong sense of customer service and a positive attitude
• The ability to think creatively and problem solve
• Good organizational skills
• In all facets of primary and secondary responsibilities, be able to react to change productively and handle other tasks as assigned.

EOE